Contact

We answer every email ourselves. No ticket queues.

Get in touch

We reply within 1–2 business days, Monday to Friday. Emails received on weekends or public holidays are answered the next business day.

Before you email

To help us resolve things in one reply, please include:

Your order number, if your enquiry relates to an existing order
The item and size you're asking about
Clear photographs, if you're reporting a fault or damage

Common enquiries

Returns and exchanges — conditions and instructions are set out in our Returns & Refunds policy. Please contact us before sending anything back.

Shipping and tracking — rates and delivery estimates are on our Shipping policy. If your tracking hasn't updated in 7 business days, email us and we'll open a carrier enquiry.

Sizing — every product page carries a full measurement table. If you're between sizes or unsure, email us with your measurements and we'll give you a straight recommendation.

Everything else — our FAQ covers orders, restocks, payments and discount codes. Our Shipping, Returns & Refunds, Privacy and Terms of Service policies are linked at the bottom of every page.