Refund policy

Change of mind

Eligible items can be returned within 30 days of delivery for a refund or exchange. To be eligible, items must be:

Unworn, unused, unwashed and unaltered
In original condition with all tags attached
Free from makeup, fake tan, deodorant, perfume, marks, odours, pet hair or other signs of wear

Items that don't meet these conditions may be declined and returned to you. This change-of-mind policy is provided in addition to your rights under the Australian Consumer Law.

How to return

Email admin@velea.au with your order number and the item you'd like to return. We'll send return instructions within 1–2 business days. Please don't send anything back before contacting us.

Return postage

For change-of-mind returns and exchanges, return postage is at your own cost. We recommend a tracked service — we can't be responsible for parcels lost on the way back to us. Original shipping charges are non-refundable.

Exchanges

Eligible items can be exchanged within 30 days of delivery, subject to stock availability. We can't reserve or guarantee stock while your return is in transit — if your size sells out, placing a new order alongside your return is the fastest way to secure it.

Refund processing

Once your return arrives and passes inspection, we'll process your refund to your original payment method. Please allow time for your bank or payment provider to show it on their end.

Faulty, damaged or incorrect items

Every VELÉA order is inspected before dispatch. If your item arrives faulty, damaged, defective or incorrect, email us with your order number, a description of the issue, and clear photographs. Your rights in relation to faulty goods are protected by the Australian Consumer Law and aren't limited to our 30-day change-of-mind window. Where an item has a major failure, you're entitled to choose a refund or replacement; where the problem is minor, we may choose to provide an appropriate remedy. Normal wear and tear, accidental damage, misuse or failure to follow garment care instructions isn't considered a manufacturing fault.

Sale items

Unless otherwise stated, sale items may be returned under our standard change-of-mind policy above. Items clearly marked Final Sale can't be returned or exchanged for change of mind — this doesn't affect your rights under the Australian Consumer Law if the item is faulty.