Everything you need to know about VELÉA.
Orders
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you need to change or cancel your order, contact VELÉA Customer Care as soon as possible. While we will do our best to assist, we cannot guarantee changes or cancellations once an order has entered processing or been dispatched.
I entered the wrong shipping address. What should I do?
Contact VELÉA Customer Care as soon as possible with your order number and correct address. If your order has not yet been dispatched, we will do our best to update it. Once an order has been dispatched, we may be unable to redirect it. Please ensure all shipping information is correct before completing your order.
I haven't received my order confirmation.
Order confirmations are sent to the email address provided at checkout. Please check your spam or junk folder first. If you still cannot locate your confirmation, contact VELÉA Customer Care.
Can I combine multiple orders?
Once separate orders have been placed, we cannot guarantee they can be combined.
The Céleste Bundle
What is the Céleste Bundle?
The Céleste Bundle pairs a full tunic-and-legging Set (Éclipse or Bleu Nuit) with the Céleste Cloak — the complete look, in one order. Set size and Cloak size are chosen independently, so each piece fits exactly right, not just close enough.
How much do I save?
The Set and Cloak cost $355 when purchased separately. The Bundle is $320 — a saving of $35, and it ships free Australia-wide with no minimum spend, even though the Sets alone carry a $10 Standard shipping rate.
Can I choose different sizes for the Set and the Cloak?
Yes. Set Size and Cloak Size are separate options on the Bundle, so you're never stuck matching one to the other.
Where do I find it?
The Céleste Bundle is in The Céleste Collection, alongside the individual Sets and Cloak.
Shipping
Where does VELÉA ship?
VELÉA ships within Australia and internationally, including New Zealand, the United States, Canada, the United Kingdom, across Europe, Asia Pacific, and the Middle East (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Egypt, Lebanon and Jordan). Full details are on our Shipping policy.
How much does shipping cost?
Within Australia, the Céleste Cloak and the Céleste Bundle ship on free Standard delivery. Our Éclipse and Bleu Nuit Sets carry a flat $10 Standard shipping rate. Express shipping is available as an add-on at checkout for $20 on any order. For international orders, the cost is calculated automatically at checkout based on your order weight and destination, so you'll see the exact price before you pay.
How long will my order take to arrive?
Orders are dispatched from Melbourne within 1–2 business days. Within Australia, Standard delivery typically takes 3–7 business days and Express 1–3 business days from dispatch. International orders typically take 7–10 business days depending on destination and customs processing. Delivery estimates begin from dispatch, not from when you order. Regional, remote and international areas may take longer.
Do I have to pay customs or import fees?
For international orders, any customs duties, taxes or import fees are the responsibility of the customer and are not included in the shipping cost charged at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation containing your tracking details. Please allow time for tracking information to update after dispatch.
What happens if my parcel is delayed?
Carrier delays can occasionally occur after an order has left us. If your tracking has not updated for 7 business days or you believe your parcel may be lost, contact VELÉA Customer Care and we will open an enquiry with the carrier.
Returns & Exchanges
What is your return policy?
Eligible change-of-mind purchases can be returned within 30 days of delivery, provided they meet the conditions outlined in our Returns & Refunds policy. Items must be unworn, unused, unwashed, unaltered, have all original tags attached and be free from marks, makeup, fake tan, deodorant, perfume, odours and other signs of wear.
Can I exchange my size?
Yes. Eligible items can be exchanged within 30 days of delivery, subject to stock availability. We cannot guarantee that your preferred size will remain available while your return is in transit.
Do I have to pay for my return?
For change-of-mind returns and exchanges, customers are responsible for return shipping costs. Different rules may apply where an item is faulty or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.
Can I return a Final Sale item?
Items clearly marked Final Sale cannot be returned or exchanged for change of mind. Your rights under the Australian Consumer Law are not affected. If a Final Sale item is faulty or otherwise fails to meet an applicable consumer guarantee, you may still be entitled to a remedy.
What if my item is faulty?
If you believe your item is faulty, damaged or defective, contact VELÉA Customer Care with your order number, details of the issue and clear photographs where appropriate. Your rights in relation to faulty goods are protected by the Australian Consumer Law and are not limited to VELÉA's 30-day change-of-mind period.
Products & Sizing
How do I find my VELÉA size?
Every product page includes a full measurement table in centimetres, covering bust, waist, length and other key points for that specific piece. Compare your own measurements against the table before ordering. If you are between sizes or need additional assistance, contact VELÉA Customer Care with your measurements and we will give you a recommendation.
How are VELÉA pieces designed to fit?
VELÉA is designed around movement, coverage and considered construction. Our pieces run true to size. Fit notes specific to each piece, including whether to size up, are on its product page.
Will colours look exactly the same in person?
We make every effort to represent our colours accurately. However, colour may vary slightly depending on your device, screen settings and lighting conditions.
How should I care for my VELÉA pieces?
Always follow the care instructions provided on the garment label. Proper care helps preserve the fit, finish and performance of your VELÉA pieces.
Are VELÉA pieces designed for training?
Yes. VELÉA is modest activewear designed for women who want coverage without compromising performance. Every piece is created with movement in mind.
Restocks
Will sold-out pieces be restocked?
Selected pieces may return. Restock information will be announced through VELÉA's official channels.
Can you reserve an item for me?
No. We cannot reserve or hold stock. Items are available on a first-come basis.
How can I know when something is back in stock?
Follow VELÉA on Instagram at @velea.au for release and restock updates.
Payments
What payment methods do you accept?
Available payment methods will be displayed securely at checkout.
What currency are prices displayed in?
Prices are displayed in Australian Dollars (AUD) for Australian customers. For international customers, prices are automatically shown in your local currency where available.
Are VELÉA prices inclusive of GST?
Where applicable, prices displayed to Australian customers include GST.
Discount Codes
Can I use more than one discount code?
Unless otherwise stated, only one promotional or discount code can be used per order.
I forgot to apply my discount code. Can it be added afterwards?
Discount codes must be entered at checkout before your order is completed. Unless otherwise required by law, promotional codes cannot be retrospectively applied to completed orders.
My discount code isn't working.
Check that the code has been entered correctly and that any eligibility requirements, expiry dates or exclusions have been met. If you believe your code should be valid, contact VELÉA Customer Care before completing your purchase.
VELÉA
What is VELÉA?
VELÉA is modest activewear built around one standard: coverage should never require compromise. Performance. Coverage. Intention.
Modestwear. Simplified.
Where can I follow VELÉA?
Follow VELÉA on Instagram at @velea.au for new releases, restocks and what comes next.
How can I contact VELÉA?
Email us at admin@velea.au. Please include your order number when contacting us about an existing purchase.
Where can I read your full policies?
Our Shipping, Returns & Refunds, Privacy and Terms of Service policies are all linked at the bottom of every page.
Still need help?
Email admin@velea.au and we'll get back to you within 1–2 business days.